- 瑕疵品、商品寄錯換貨申請必須要在「收到商品起算7天內」提出申請並提供拍照輔佐。請於訂單確認信中點選『訂單連結』→ 於訂單右下方『 店家和顧客訂單通訊 』內提出申請並上傳照片。
INTERNATIONAL SHIPPING & DELIVERY
ONEAER offer multinational shipping service. To protect your right and interest, please read the following contents carefully. Once you use our multinational shipping service, means you are agree the following instructions.
- Current offer shipping service to China, Hong Kong and Macao.
- Overseas members are not eligible for full free shipping discount.
- For multinational shipping, unless the product is defected, there is no exchange/return for any reasons.
- If the package cannot be delivered successfully due to the following reasons, and cannot be contacted within 2 days, the package will be returned:1.Incorrect deliver address or incorrect contact number.2.The contact person is unknown.3.The designated delivery location cannot be delivered.We will inform you by email that the order will be cancelled, and we will deduct the actual shipping fee and the tariff between two places, then we will return the balance.
- The receiver should have to follow the import regulation and restrictions (contrabands goods etc.), otherwise, the receiver will have to take the responsibility of the related legal issues.
- The extra cost will be borne by buyers like additional fee, import tariffs, business tax etc., which happened together with the multinational shipping.
- If the package cannot be delivered successfully and have additional cost happened due to the buyer’s personal reasons, we will deduct the actual shipping fee.
- We reserve the right to accept the order.
- To exchange for the defective item or receive the wrong goods must have to submit the application and attached with the photos within 7 days from receive the goods. Please go to the order conformation letter select 『ORDER LINK』, at the right bottom side 『STORE and CUSTOMER ORDER COMMUNICATION』, submit your exchange request and upload the photos.
- Customer service will assist you the following related exchange matters after receiving the application.
- Exchange to the same items only.